Communication and listening

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  1. As a manager, you need to go beyond hearing and begin listening to your employees. This may mean listening for more than just words.
  2. Imagine that there is very low morale in your department and you are at a loss to understand why it is happening. You have always maintained an “open door policy” but very few employees use it. Using this scenario, respond to the following:
  • What changes can you make to foster a listening climate in your department?
  •   Can a change in the listening climate reverse the low morale?

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