Performance Management 1 Assignment “The Evolution of Quality at Xerox”

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The Evolution of Quality at Xerox

Read the case study found in your textbook on page 31, “The Evolution of Quality at Xerox”

Summarize the case study. Why did Xerox face a crisis? Analyze their Performance Excellence Process and please explain.

The requirements below must be met for your paper to be accepted and graded:

Write between 700 – 1,000 words using Microsoft Word in APA style

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